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Loog Guitars - Help Center (EU) logo

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Orders

My order is delayed, can you provide an update on the status of my delivery?

Generally, our domestic shipments are expected to be in transit for 5-7 business days and sometimes up to 2 weeks.International shipments can have varying transit times depending on the destination and the courier selected. Typically, orders shipped

I need to change my shipping address. Can I change my order?

If your order hasn't been fulfilled and dispatched, we can work and modify it. We're all about ensuring you're 100% satisfied with your order, including being flexible and accommodating to your preferences. Please write to us at [email protected]

I ordered the wrong guitar, can I still change my order?

If your order hasn't been fulfilled and dispatched, we can work and modify it. We're all about ensuring you're 100% satisfied with your order, including being flexible and accommodating to your preferences. Please write to us at [email protected]

How do I track my order?

We want to make sure your order reaches you seamlessly and on time. As soon as we hand over your order to our trusted courier, we'll email you the tracking information. Please be aware that, at times, the tracking details might accidentally land in y

My order shows up as “Delivered” but I didn’t receive anything.

We often encounter this situation, and in most cases, the package does not appear until the next day or two. Sometimes, it could have been delivered to a neighbor, a mailbox, or even left in the delivery truck. In situations like this, it's also wort

My order arrived but it is missing an item - Order partially delivered

The missing item is likely to be shipped separately from the rest of your order. Sometimes, certain items are stored in different warehouses to ensure they reach you in the best possible condition and within the estimated delivery timeframe. Not to w

It shows that my order is still unfulfilled. Why is it taking so long?

That means your order is still in our warehouse but ready to ship! Once the courier picks it up, we'll send you a separate email with the tracking link. Our warehouse processing usually takes 2-3 business days, and after that, shipment typically take

How long does it take to process my order?

If you have further questions, you can reach us at [email protected].