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Loog Guitars - Help Center (EU) logo

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Shipping & Delivery

How long does shipping take? (International Orders)

If you place an order through our EU store, delivery can take from 5-7 business days. However, for international orders (outside the US), the transit duration can range from 8-12 business days. Please remember that the delivery time can vary consider

How much does shipping cost?

We calculate shipping costs during the checkout process based on the weight, dimensions, and destination of the items in your order. This ensures that you are charged accurately for the shipping services. 🚚 📦. The shipping payment will be collected

Do you ship outside the US?

Yes! We offer worldwide shipping, catering to customers beyond the United States. It's important to note that shipping charges may vary due to local government taxes and the specific courier service chosen for your order. However, we strive to provid

My order is delayed, can you provide an update on the status of my delivery?

Domestic shipping typically requires 5-7 business days, with a maximum potential duration of up to 2 weeks. International shipments may take 8-12 business days, with transit times varying based on the destination and the selected courier. While we st

Can I use a P.O. box address for international shipments?

Yes, you can use a P.O. box address for international shipments. We understand the convenience and accessibility it provides, and we are pleased to offer this option to our customers. 😊

Are there any additional fees for shipping to a P.O. box address?

When shipping to a P.O. box address, no additional fees are involved. We want to ensure a seamless and cost-effective shipping experience for you. 👍

What postal service will be used for P.O. box shipments?

For P.O. box shipments, we exclusively rely on postal services. Our dedicated team will select the appropriate postal service to ensure reliable and timely delivery of your order. 🚛

How do I track my order?

We want to make sure your order reaches you seamlessly and on time. We'll email you the tracking information as soon as we hand over your order to our trusted courier. Please be aware that, at times, the tracking details might accidentally land in yo

My order shows up as “Delivered” but I didn’t receive anything.

We often encounter this situation, and in most cases, the package does not appear until the next day or two. Sometimes, it could have been delivered to a neighbor, a mailbox, or even left in the delivery truck. In situations like this, it's also wort

It shows that there were attempts to deliver it but it has now been returned to sender. What should I do?

We apologize for the failed delivery attempt and the inconvenience caused. Rest assured, we have a solution to retrieve your package. You can pick it up from our designated courier branch personally. To find the specific location and relevant informa