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Loog Guitars - Help Center (EU)

<p id="isPasted" style="border: 0px solid rgb(217, 217, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 0px 0px 1.25em; color: var(--text-primary); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Regrettably, returns for orders outside the US are not within our current capabilities. However, should you encounter any issues with a defective product, we encourage you to initiate a warranty claim promptly. Reach out to our dedicated support team by emailing <a href="mailto:support@looguitars.com" style="border: 0px solid rgb(217, 217, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; color: rgba(41,100,170,var(--tw-text-opacity)); text-decoration: none; font-weight: 400; --tw-text-opacity: 1;" target="_new">support@looguitars.com</a>, and they will guide you through the process. You may also go to <a href="https://loog-customer-support-eu.gorgias.help/en-US/ssp/login" rel="noopener noreferrer" target="_blank">this link</a> to submit a warranty claim.<p style="border: 0px solid rgb(217, 217, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 1.25em 0px 0px; color: var(--text-primary); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Kindly refer to <a href="https://loog-customer-support-eu.gorgias.help/en-US/does-it-come-with-warranty-coverage-320459" rel="noopener noreferrer" target="_blank">this page</a> for a comprehensive understanding of our warranty policy and additional details.&#xA0;

Regrettably, returns for orders outside the US are not within our current capabilities. However, should you encounter any issues with a defective product, we encourage you to initiate a warranty claim promptly. Reach out to our dedicated support team

I changed my mind. Can I return my order?

Returns, Exchanges & Refunds

Do you offer Left-Handed guitars?

Can you customize left-handed guitars?

What’s the best guitar for my kid’s age?

My kid is quite tall for his age; can he get a guitar one size up?

Is there a minimum age recommendation for Loog Guitars?

Is The Loog Guitar only for kids?

Should my kid start with an electric or acoustic guitar?

How long does it usually take for kids to transition to a 6-string guitar?

Do all guitars come with Flashcards?

How do I use the tuner?

Do they come with an external amp? And can I plug them into a regular electric guitar amp?

How are Loog Guitars tuned, and what is the tuning type for Loog Guitars?

How heavy is the guitar? What are the dimensions/sizes of the guitars?

What’s included in the box?

How does it sound? Is it a real guitar?

Why were the Electric Guitars with built-in Amp discontinued?

Product, Accessories & Sizes

Does it come with warranty coverage?

What is your refund policy?

What is your return policy?

How can I get a replacement?

How can I get a refund?

I received the wrong guitar, can I replace it?

How can I return my order?

Where is my refund? I have not received my money back.

Can I request a replacement for a left-handed model?

I received the guitar with some scratches/faded paint. Can I replace it?

Do you offer special pricing for institutions?

My discount code is not working.

Do you offer any discounts for teachers?

Payments & Discounts

How long does shipping take? (International Orders)

How much does shipping cost?

Do you ship outside the US?

My order is delayed, can you provide an update on the status of my delivery?

Can I use a P.O. box address for international shipments?

Are there any additional fees for shipping to a P.O. box address?

What postal service will be used for P.O. box shipments?

How do I track my order?

My order shows up as “Delivered” but I didn’t receive anything.

It shows that there were attempts to deliver it but it has now been returned to sender. What should I do?

Shipping & Delivery

I need to change my shipping address. Can I change my order?

I ordered the wrong guitar, can I still change my order?

My order arrived but it is missing an item - Order partially delivered

It shows that my order is still unfulfilled. Why is it taking so long?

How long does it take to process my order?

Orders

How can we start a partnership with you? We’d like to carry your brand.

My guitar came in with a very strong smell of lacquer.

My electric guitar turns off as soon as I start playing.

My guitar keeps getting out of tune.

My electric guitar makes a hissing sound as soon as I turn it on.

My guitar makes a rattling sound when I play it.

The guitar makes distorted sounds even when the distortion knob is all the way down.

I’ve tried tuning the guitar but the first fret keeps coming out of tune.

The guitar keeps buzzing whenever I play it.

My App keeps crashing/freezing/features are not available.

Other

Do you have a piano?

How much does the Piano cost?

When is my money collected?

What payment methods can I use?

When will I get my Loog Piano?

What are the dimensions and spec of the Loog Piano?

What is the battery life of the piano?

What's included with the Loog Piano?

What ages is the piano recommended for?

Does the piano have a headphone jack? Can I use headphones with my Loog Piano?

Can I plug it to a mixer or amp?

Will there be an app for the piano? What operating systems and devices will support it?

I changed my mind. Can I return my order?Updated 6 months ago