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Loog Guitars - Help Center (EU)

<p id="isPasted" style="border: 0px solid rgb(217, 217, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 0px 0px 1.25em; color: var(--text-primary); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">While we can&apos;t facilitate returns for orders outside the US at the moment, we&apos;re here to assist you in the event of a faulty product. Simply notify us of any issues by initiating a warranty claim <a href="https://contact.gorgias.help/forms/te4bqjeo" rel="noopener noreferrer" target="_blank">using this link</a>.&#xA0;<span id="isPasted" style="color: rgb(15, 15, 15); font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Including a photo or video of the issue would greatly assist us in providing you with efficient support.&#xA0;&#x1F44C;&#xA0;<p style="border: 0px solid rgb(217, 217, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 1.25em 0px 0px; color: var(--text-primary); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please visit&#xA0;<a href="https://loog-customer-support-eu.gorgias.help/en-US/does-it-come-with-warranty-coverage-320459" rel="noopener noreferrer" target="_blank">this page</a><a href="https://loog-customer-support-eu.gorgias.help/en-US/does-it-come-with-warranty-coverage-320459" rel="noopener noreferrer" target="_blank">&#xA0;</a>to gain a thorough understanding of our warranty policy and further details. &#x1F60A;&#xA0;

While we can't facilitate returns for orders outside the US at the moment, we're here to assist you in the event of a faulty product. Simply notify us of any issues by initiating a warranty claim using this link. Including a photo or video of the iss

What is your refund policy?

Returns, Exchanges & Refunds

Do you offer Left-Handed guitars?

Can you customize left-handed guitars?

What’s the best guitar for my kid’s age?

My kid is quite tall for his age; can he get a guitar one size up?

Is there a minimum age recommendation for Loog Guitars?

Is The Loog Guitar only for kids?

Should my kid start with an electric or acoustic guitar?

How long does it usually take for kids to transition to a 6-string guitar?

Do all guitars come with Flashcards?

How do I use the tuner?

Do they come with an external amp? And can I plug them into a regular electric guitar amp?

How are Loog Guitars tuned, and what is the tuning type for Loog Guitars?

How heavy is the guitar? What are the dimensions/sizes of the guitars?

What’s included in the box?

How does it sound? Is it a real guitar?

Why were the Electric Guitars with built-in Amp discontinued?

When will the items be back in stock?

Where can I get accessories?

How can I get a spare part?

How can we start a partnership with you? We’d like to carry your brand.

How do I get one-on-one Guitars Lessons?

Product, Accessories & Sizes

Does it come with warranty coverage?

I changed my mind. Can I return my order?

What is your return policy?

How can I get a replacement?

How can I get a refund?

I received the wrong guitar, can I replace it?

How can I return my order?

Where is my refund? I have not received my money back.

Can I request a replacement for a left-handed model?

I received the guitar with some scratches/faded paint. Can I replace it?

Do you offer special pricing for institutions?

My discount code is not working.

Do you offer any discounts for teachers?

Payments & Discounts

How long does shipping take? (International Orders)

How much does shipping cost?

Do you ship outside the US?

How do I track my order?

My order is delayed, can you provide an update on the status of my delivery?

Can I use a P.O. box address for international shipments?

Are there any additional fees for shipping to a P.O. box address?

What postal service will be used for P.O. box shipments?

My order shows up as “Delivered” but I didn’t receive anything.

It shows that there were attempts to deliver it but it has now been returned to sender. What should I do?

My order arrived but it is missing an item - Order partially delivered

Shipping & Delivery

I need to change my shipping address. Can I change my order?

I ordered the wrong guitar, can I still change my order?

It shows that my order is still unfulfilled. Why is it taking so long?

How long does it take to process my order?

Order Processing

My guitar came in with a very strong smell of lacquer.

My Loog Mini Electric guitar turns off as soon as I start playing.

My guitar keeps getting out of tune.

My electric guitar makes a hissing sound as soon as I turn it on.

My guitar makes a rattling sound when I play it.

The guitar makes distorted sounds even when the distortion knob is all the way down.

What is your refund policy?Updated 10 months ago