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How can we start a partnership with you? We’d like to carry your brand.

Thank you for your interest in a partnership with our company. We appreciate the opportunity to collaborate with you. Please write to us at [email protected] and send us your information. We look forward to discussing partnership opportunities wi

My guitar came in with a very strong smell of lacquer.

We’ve had a few reports of a strong smell in some units. 👃. We know it’s not the best first impression, but please rest assured that there’s nothing toxic about it. We comply with all children’s safety standards, including lead levels in paint and v

My electric guitar turns off as soon as I start playing.

To resolve the problem, we recommend trying this quick solution: Please replace the current battery in your guitar with a brand-new 9V battery. 🔋. Over time, stored batteries can undergo changes that may affect their ability to provide sufficient po

My guitar keeps getting out of tune.

No worries! This is pretty normal for new guitars. The strings will often stretch themselves out over a week or two. You have to play it and re-tune it several times. Strings need to be broken in, too. 😉 Please check this guide, where you will find

My electric guitar makes a hissing sound as soon as I turn it on.

There are a few different causes of hum or noise, and what you're dealing with is one of the common types. If the wiring in your home or venue emits an electromagnetic field that can impact your guitar's signal. I suggest you isolate the guitar from

My guitar makes a rattling sound when I play it.

No worries! That’s something that can be fixed at home. Please try this:. Open the back lid and remove the screws that hold the speaker in place. Get rid of the black fabric between the speaker and the guitar body. Place the speaker back and tighten

The guitar makes distorted sounds even when the distortion knob is all the way down.

There are a few different causes of hum or noise, and what you're dealing with is one of the common types. Even the wiring in your home or venue emits an electromagnetic field that can impact your guitar's signal. This also includes filming it too cl

I’ve tried tuning the guitar but the first fret keeps coming out of tune.

Only for adults: Something that should fix this; if you don’t mind trying, you can use a file (or a knife) to deepen the grooves in the nut a bit. How much lower? Go real slow and try it out. 😉. If you have any questions, please write to us at suppo

The guitar keeps buzzing whenever I play it.

The type of noise you’re hearing can help us figure out what the cause is. This issue does sound familiar, and there is something that should fix this: You may try to hammer that fret gently with a wood hammer or a regular hammer wrapped in cloth. 🔨

My App keeps crashing/freezing/features are not available.

We encourage you to use flagship iOS or Android devices since the app does have some hardware compatibility issues with other devices. For now, we suggest you use a different mobile device. And please keep the app updated at all times. We are aware o