Returns, Exchanges & Refunds
Does it come with warranty coverage?
Absolutely! 🎸 Loog Guitars will happily honor valid warranty claims submitted within 365 days (1 year) of receiving your item. 📆. Report the issue to our Customer Care team, and if your claim is approved, we’ll send you a replacement item. Please n
I changed my mind. Can I return my order?
At this time, we’re unable to accept change-of-mind returns for orders outside the US. We understand that plans can change, and we’re sorry we can’t accommodate a return in this case. 😊. If your product is defective or has a manufacturing issue, you
What is your refund policy?
At this time, we’re unable to offer refunds or returns for orders outside the US. We understand that this may not be ideal, and we appreciate your understanding. 😊. If your product arrives faulty or has a manufacturing issue, you can still submit a
What is your return policy?
At this time, we’re unable to accept returns once an order has been shipped. We understand that this may not be ideal, and we appreciate your understanding. 😊. If your product arrives faulty or has a manufacturing issue, you can submit a warranty cl
How can I get a replacement?
If your item has a defect or manufacturing issue, we’ll be happy to help with a warranty replacement. 🎸😊. Loog Guitars accepts valid warranty claims submitted within 365 days (1 year) of receiving the item. 📆. To get started, simply contact our Cu
How can I get a refund?
Unfortunately, we’re unable to offer refunds once an order has been shipped, and returns for orders outside the US are currently not available. If your product arrives defective or has a manufacturing issue, we’re happy to help through our warranty p
I received the wrong item. Can I get a replacement?
Oops! Looks like your Loog order took an unexpected detour. 😟 No worries—we’ll help get the right item to you! 🚚🎸. If you received the wrong product, please report the issue as soon as possible, within 30 days of receiving your order, so our team
How can I return my order?
Unfortunately, we’re unable to accept returns once the item has been shipped. We understand this may not be ideal, and we appreciate your understanding. 😊. If your product is faulty or has a manufacturing issue, you can submit a warranty claim by co
Where is my refund? I have not received my money back.
Waiting for a refund can be frustrating, but don't worry—we've got you! 💸😊. Once your refund has been processed, it usually takes 5–10 business days for the money to appear on your original payment method. The exact timing can vary depending on you
Can I request a replacement for a left-handed model?
Absolutely! 🎸 We want to make sure you have a Loog that feels right for you. ❤. If you purchased your guitar within the last 30 days and the order was shipped within the US, you can request an exchange for a left-handed model, as long as the order m
I received the guitar with some scratches/faded paint. Can I replace it?
We're sorry your guitar arrived with some cosmetic marks! 😕 Don't worry—we're here to help make things right. 🎸. If you notice scratches, faded paint, or other cosmetic issues when you receive your guitar, please contact our Customer Support team t